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Customer Service

All the help you need is right here, choose a scenerio and lets help you

Delivery

Trying to understand our delivery process? Check here

Payments

Want to know how payments works with Samsteck? Get all the details here.

Returns

Want to know more about returns & exchanges? Check here

Orders

Follow, Modify or cancel your orders

Account

Modify profile, password and addresses

Terms

Get to know more about our terms of service.

Contact us

Frequently Asked Questions

What if I need to modify my order?

Register an account and login into my account dashboard and change your order. You can also send us an email support@samstecks.com or send a message on Facebook messanger or WhatsApp – 08154160153 (For WhatsApp Texts Only). Please try to do this before your order is processed.

What if I need to change my delivery address?

Login into my account dashboard and change your order if you have a registered account. You can also send us an email support@samstecks.com or send a message on Facebook messanger or WhatsApp – 08154160153 (For WhatsApp Texts Only). Please try to do this before your order is processed.

Can I get same day delivery?

Same day delivery is currently unavailable at the moment. Why? because it’s part of our process to re-check items before sending them out. we also take 1 business day to process delivery.

How to get a refund?

Simply login into your My account dashboard and request a refund. If you don’t have a registered acount, you can reach out to us via email support@samstecks.com or on Whatsapp – 08154160153 (Texts Only).

Please note: We only offer refunds for cancelled orders. Order must be cancelled within 1 business day of placing your order.

Refunds will be paid back into your account in the same way you paid. Payment processing charges will be deducted.

I lost my password, how to login?

On the login page, simply click reset password and follow through with the process. Ideally a password reset link will be sent to your email

What happens with my personal data?

We only use your personal information to process your orders and personalize your experience on our website. Want to read more on our data privacy policy? CLICK HERE!